Your local Authorized ADT Dealer

Licensed by the State of Ohio Fire Marshall, Bonded and Insured

Frequently Asked Questions

Free* Alarm System? What's the catch? Nothing is Free!

We provide standard equipment and activation for free. An installation fee of $99.00 helps to pay the professional technician to install it.

What are the main components of an Alarm System?

A Control Panel with battery backup, Keypad, door contacts or transmitters, and motion detectors. We at 24/7 also consider a monitored smoke/heat sensor to also be a vital part of your home security system, but not all companies do.

What are other components that I might need to add to a basic system.

Depending on your needs, concerns and lifestyle, you may want to add a flood/temp probe, carbon monoxide sensor, glass breaks or any number of accessories. It all depends on what you are looking for. We customize to suit your needs.

How does the alarm communicate with ADT's central station?

All alarms are monitored through the phone lines. Use of TelGuard is required if you do not have an analog phone. Even if you do have an analog phone, many customers purchase a TelGuard for protection in the event of a phone line cut.

Where is the ADT central station?

ADT has five central stations in the United States. They are located in Denver, Colorado - Rochester, New York - Dallas, Texas - Jacksonville, Florida and Kansas City, Missouri.

Is it better to have my alarm monitored by a nearby station?

Proximity is irrelevant. ADT's stations operate 24 hours a day, signals are received electronically. It makes no difference if you are 1 mile or 1000 miles from the station.

What happens if my alarm goes off?

A trained ADT dispatcher will call your home to verify if you have set the alarm off by mistake asking for your password. If there is no answer or the correct password is not given, the police are immediately notified. Your control panel will identify which component triggered the alarm (front door, motion sensor, etc.) The police are given accurate information about where the intrusion took place. ADT then contacts you and/or designated friends or relatives. All of this data instantly appears once a signal is received.

Will I be charged for false alarms?

ADT never charges for false alarms, but your local police may if dispatched often due to false alarms. This is one of the reasons so many of our customers choose the TWO-Way Voice option.

I have smoke detectors, why do I need a monitored one?

Adding Smoke and fire protection to the system assures that the fire department will be called, should there be smoke or fire when you are not home or if you are asleep. Smoke detectors are monitored 24 hours a day, even if you forget to arm your system. We provide one Smoke/Heat sensor free with each of our systems, the additional monthly monitoring charge for this service is only $2.00 and it is ALWAYS on, regardless of whether or not your system is armed.

What happens if we lose electrical power in our home?

The system has a reserve battery housed in the control panel for this emergency. It is recharged when the power returns.

How difficult is the system to operate?

A child can operate this system, a four digit pin number allows full control.

Can the system be set at night, or when the kids are home?

Yes. The "Stay Mode" disarms the interior motion detector(s) for freedom of movement within the home, while keeping the perimeter armed.

What about my Pets?

Specially designed and positioned Pet Immune Motion Detectors are used so that Brutus and Fluffy do not trigger false alarms.

Can I summon the police or fire departments in an emergency?

Yes, all of our keypads have emergency Police and Fire Panic Buttons.

What about service or warranties?

Defects in workmanship and parts are covered entirely for the first 90 days by 24-7 Protection Services, following the 90 day period, ADT has the same coverage with the addition of a $25.00 Trip Charge.

Is there a contract period?

Yes, ADT has a 36 month monitoring agreement; this guarantees the amortization of the free equipment and activation.

Do I need an alarm permit?

Some cities do require them. Some cities provide them at no cost, while others do charge a nominal fee. For instance, the city of Columbus charges $25.00 for a two year permit.

Who will install my system and how long does it take?

A licensed, insured installer will visit your home. A typical basic system can be installed in about two hours.

Will my insurance company give me a discount for installing a monitored alarm system?

Yes. Discounts vary between 5-20% with the maximum discount given to those who have monitored fire as well as burglary.

What if I don't own my home, have questionable credit or won't sign a three year contract? Can I still get a system?

We believe EVERYONE is entitled to protection. We will do our best to provide you will the most affordable system. While we may not be able to give you a system for FREE, since we won't be reimbursed by ADT. We have many customers with whom we have worked out payment arrangements to purchase a system at the lowest cost possible.

Who is 24-7 Protection Services?

A privately owned alarm company that markets exclusively for ADT under contract as an authorized ADT Dealer.